To generate iDAP access for the agency representative, an employee of ICICI Bank will need to onboard them as a consultant through the Bank's Non-Employee Enrollment System (NEES) application. Once their BAN ID is generated, a LAM request needs to be raised for iDAP access and external email access, for this consultant. Since the consultant does not have access to the Bank's laptop / desktop, it is the responsibility of the employee to complete the onboarding formalities.
Step 1: Add the Consultant Company name to NEES application
An employee needs to add their agency name to the Master record of NEES application through the below HelpDesk SR. A proof document must be uploaded in the SR, and the name of the Consultant Parent Company should match exactly with the proof document.
Helpdesk SR Path: MASTER MAINTENANCE ➔ NON EMPLOYEES ENROLLMENT SYSTEM ➔ Change in Master-NEES ➔ Click on Yes.
Sample Helpdesk call ➔ SR280576395
Step 2: Register the agency person as an external employee through NEES application
Steps to register agency person through NEES: Universe ➔ Quick Links ➔ View all apps ➔ Search "NEES" ➔ Login to NEES ➔ Request Form
Please use the below values in the form:
Action - "ADD".
Keep Resource Type - "OSP"
Mail Access required - YES
Please note:
The BAN ID will be generated by next business day
The BAN ID will be valid for maximum of 6 months. Raise a MODIFY request in NEES before validity expiry to maintain the BAN ID of the agency SPOC
Once the BAN ID is generated for the agency representative, ask them to setup Outlook (office mail) on their mobile devices. You can ask your local IT helpdesk for guidance on how to set up mail on mobile.
Step 3: Raise LAM request for iDAP access
Steps to access LAM: Universe ➔ Quick Links ➔ View all apps ➔ Search "LAM"
Sample LAM for reference: LACR01132608009
Step 4: Raise ServiceNow incident to get external mail access for the consultant
This is required to get OTPs on mail for the agency SPOC
